Privacy Policy
This Privacy Policy explains what information Ascend Protocol ("we", "us", "our") collects, how we use it, and your rights. By using our website and purchasing our product, you agree to this policy.
1. Information we collect
- Discord account identifier. When you authenticate, we receive your Discord user ID and basic profile (username) — read-only — solely to verify and fulfil your purchase.
- Payment information. Card and billing details are collected and processed directly by our payment processor, Stripe. We never see or store your full card number.
- Contact information. If you email us, we receive your email address and message.
- Basic technical data. Standard server logs (such as IP address and browser type) may be collected by our hosting provider for security and reliability.
2. How we use your information
- To verify your purchase and deliver your product;
- To provide customer support and respond to your enquiries;
- To process payments through our payment processor;
- To protect against fraud and keep the Service secure.
We do not sell, rent, or trade your personal information, and we do not add you to any Discord server or mailing list without your consent.
3. Third-party services
We rely on trusted third parties to operate the Service:
- Stripe — payment processing. See Stripe's privacy policy for how they handle payment data.
- Discord — purchase verification via OAuth. We request read-only access only.
- Our hosting provider — website and delivery infrastructure.
4. Data retention
We retain the minimal records needed to provide access, comply with legal and tax obligations, and support you. You may request deletion of your record at any time (subject to legal retention requirements) by contacting us.
5. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise any of these, email support@ascendprotocol.io and we will respond within a reasonable time.
6. Cookies
Our marketing site uses minimal, essential functionality only and does not run third-party advertising or tracking cookies. Our payment processor may set cookies necessary to complete checkout securely.
7. Children
The Service is intended for adults (18+). We do not knowingly collect information from children.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date reflects the current version.
9. Contact
Questions about your privacy or this policy? Email support@ascendprotocol.io.