Refund Policy

We want you to be confident in your membership. This policy explains how billing, cancellation, and refunds work for Ascend Protocol.

1. Cancelling your membership

You can cancel at any time. Once cancelled, you will not be billed again, and you keep access through the end of your current billing period. We do not provide partial refunds for the unused portion of a billing period except where required by law.

2. Recurring charges & digital access

Because Ascend Protocol provides immediate access to digital content each billing cycle, monthly charges are generally non-refundable once the billing period has begun and access has been provided. By subscribing, you acknowledge that you receive immediate access to digital content each cycle.

3. When we will issue a refund

We will provide a refund if:

• You were charged after you had already cancelled, or charged more than once in error;
• A technical problem on our side prevented access for a billing period and we are unable to resolve it;
• A refund is required by applicable consumer-protection law in your jurisdiction.

4. Our support guarantee

If something genuinely went wrong — you couldn't access your membership, or you believe you were charged incorrectly — email us within 7 days of the charge and we will investigate and resolve it, up to and including a full refund of that charge where appropriate.

5. How to request a refund

Email support@ascendprotocol.io from the address associated with your membership, including your details and a description of the issue. We aim to respond within 2 business days.

6. Chargebacks

If you have a problem with a charge, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in loss of access to the membership.

7. Contact

Questions about this policy? Email support@ascendprotocol.io.